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Return Policy

Return & Replacement Policy

Last Updated: [01/08/2026]

At ChipTrades, we are committed to supplying quality computer, IT and networking accessories to our B2B customers. We make every reasonable effort to ensure that products are packed securely, checked properly and dispatched correctly.

This policy explains the conditions under which a product purchased from ChipTrades.in may be eligible for return, replacement or exchange.

1. B2B Purchase Policy

ChipTrades is primarily a Business-to-Business (B2B) platform intended for dealers, retailers, resellers, distributors, system integrators and other business customers.

Customers are requested to carefully check the product name, model, specifications, compatibility, quantity and other product details before placing an order.

Products will not be eligible for return or replacement merely because the customer:

Changes their mind after purchase.
No longer requires the product.
Orders the wrong product, model or quantity.
Selects an incompatible product or specification.

2. No Refund Policy

ChipTrades does not provide cash refunds for products purchased from ChipTrades.in.

Eligible claims will be handled through replacement, exchange or other appropriate resolution, subject to product availability, verification and the terms of this policy.

Nothing in this policy limits any right that cannot legally be excluded under applicable law.

3. When Is a Product Eligible for Replacement or Exchange?

A replacement or exchange request may be accepted in the following circumstances:

Product received is defective or not functioning properly.
Product has been physically damaged during transit.
Wrong product, model or variant has been delivered.
Product received is materially different from the product ordered.
Essential parts or accessories included with the product are missing.
Quantity received does not match the quantity ordered.
Product is materially different from the specifications mentioned on the website.

All replacement and exchange requests are subject to verification and approval by the ChipTrades support team.

4. Time Limit for Reporting an Issue

Damaged, Wrong or Missing Product

Any transit damage, wrong product, missing quantity or missing accessories must be reported to ChipTrades within 24 hours of delivery.

Defective or Non-Working Product

If a product is defective or not functioning properly, the customer must raise a replacement request within 7 calendar days from the date of delivery.

Requests raised after the applicable time period may not be accepted.

5. Proof Required for a Claim

To verify a return, replacement or exchange request, the customer may be required to provide:

Order Number / Invoice Number
Product name and quantity
Clear photographs of the product
Photographs of the outer courier packaging
Photographs of the product box and labels
Serial number, barcode or model number, wherever applicable
Photographs or video clearly showing the defect or damage
Any other reasonable information requested by the ChipTrades support team

Unboxing Video

Customers are strongly advised to record a continuous unboxing video while opening the shipment.

An unboxing video is particularly important for claims related to:

Physical damage
Missing products
Missing accessories
Incorrect quantity
Wrong product

This helps ChipTrades verify and resolve claims more quickly.

6. Product Verification

Once a replacement or exchange request is raised, the ChipTrades support team may verify the issue through:

Photographs
Videos
Video call
Troubleshooting
Physical product inspection
Other reasonable verification methods

In certain cases, the product may need to be returned to ChipTrades for physical inspection before the replacement or exchange is approved.

Raising a request does not automatically guarantee replacement or exchange.

7. Return & Replacement Process

Once the return request is approved, the customer will be required to send the product to the return address provided by the ChipTrades support team.

The returned product should include, wherever applicable:

Original product
Original box and packaging
Accessories
Manuals
Cables
Adapters
Labels and stickers
Serial number / barcode labels
Freebies or bundled items supplied with the product

After ChipTrades receives and verifies the returned product, an eligible replacement or exchange will be processed.

Replacement or exchange dispatch time may depend on product availability and other operational factors.

8. Shipping Charges for Return & Replacement

The shipping/courier charges for sending the product from the customer to ChipTrades will be borne by the customer.

Once the returned product is received, verified and approved for replacement or exchange, the shipping charges for sending the replacement or exchanged product from ChipTrades to the customer will be borne by ChipTrades.

Customers must not send any product to ChipTrades without first contacting the support team and receiving return approval and instructions.

ChipTrades will not be responsible for products sent without prior approval or to an incorrect address.

9. Conditions for Accepting Returned Products

Returned products should be sent in substantially the same condition in which they were received, except for the defect or damage already reported.

Where applicable, the return should include:

Original packaging
Original labels and stickers
Serial number / barcode labels
Accessories
Manuals
Cables and adapters
Free gifts or bundled items

ChipTrades may reject a replacement or exchange request if required items are missing or if the product has been materially altered, damaged or tampered with after delivery.

10. Products / Situations Not Eligible for Return or Replacement

A return, replacement or exchange request may be rejected in the following situations:

Request is raised after the applicable reporting period.
Customer ordered the wrong product, model, quantity or specification.
Customer changes their mind after receiving the product.
Customer no longer requires the product.
Product is incompatible with the customer’s system or device where compatibility information was available before purchase.
Product has been modified, altered or tampered with.
Serial number, barcode, warranty label or identification label has been removed or altered.
Product has been physically damaged after delivery by the customer.
Damage is caused by improper installation, misuse, negligence or improper handling.
Damage is caused by electrical surge, incorrect voltage, short circuit, liquid, fire or other external causes.
Problem is caused by software, configuration, drivers or another device instead of the supplied product.
Accessories, parts, packaging or bundled items supplied with the product are missing.
Product is specifically marked as non-returnable, clearance, special-order or customised.

11. Physical Damage After Delivery

Damage caused after successful delivery due to customer handling, installation, misuse, accidental damage, electrical issues or other external causes will not be treated as transit damage.

Customers should inspect the shipment as soon as possible after delivery.

Any visible physical or transit damage must be reported within 24 hours of delivery.

12. Product Images and Minor Variations

Product images displayed on ChipTrades.in are for representation purposes.

There may occasionally be minor differences in:

Packaging
Colour shade
Labels
Product finish
Branding placement
Minor design elements

Such minor variations will not normally qualify a product for return or replacement where the product model, specifications and functionality substantially match the product ordered.

If the product received is materially different from the specifications mentioned on the website, the customer must contact ChipTrades within 24 hours of delivery.

13. Order Cancellation

Customers should contact ChipTrades immediately if they wish to request cancellation of an order.

Cancellation requests may be considered only before the order has been dispatched.

Once an order has been packed, invoiced, handed over to the courier or dispatched, cancellation may not be possible.

ChipTrades reserves the right to cancel an order due to:

Product unavailability
Pricing or listing error
Payment verification issue
Logistics or delivery restrictions
Suspected fraudulent activity
Other reasonable operational circumstances

14. Refused or Undelivered Shipments

If an order is refused by the customer without an approved reason, or cannot be delivered because incorrect or incomplete delivery information was provided, additional shipping or re-dispatch charges may apply.

Repeated refusal of COD orders or misuse of the ordering system may result in restrictions on future COD orders or account access.

15. Fair Usage Policy

This policy is intended to support genuine customers facing genuine product, delivery or fulfilment issues.

ChipTrades reserves the right to investigate and reject fraudulent, manipulated, repetitive or abusive return, replacement or exchange claims, subject to applicable law.

16. How to Raise a Return or Replacement Request

To raise a request, contact the ChipTrades support team and provide your Order Number / Invoice Number along with complete details of the issue.

Email: support.chiptrades@gmail.com
Phone / WhatsApp: 9326581759
Website: ChipTrades.in

Please wait for approval and return instructions before sending the product.

Products sent without prior authorisation may not be accepted or may experience delays in processing.

17. Policy Updates

ChipTrades may modify or update this Return & Replacement Policy from time to time based on changes in business operations, products, logistics or applicable requirements.

The policy displayed on the website at the relevant time will apply, subject to applicable law.

18. Applicable Law

Nothing in this policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded under applicable Indian law.

If any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.