Privacy Policy
Privacy Policy
Last Updated: [01/08/2026]
At ChipTrades.in (“ChipTrades”, “we”, “us” or “our”), we respect customer privacy and are committed to handling personal and business information responsibly.
This Privacy Policy explains what information we collect, how we use it, when it may be shared with authorised service providers and business partners, and the choices available to customers.
1. Information We Collect
When you create an account, place an order or contact ChipTrades, we may collect:
- Customer name
- Company / Business name
- Billing and shipping address
- Email address
- Primary contact number
- Alternate contact number
- Account information
- Order and purchase history
- Product enquiries
- Customer support communications
- Transaction and delivery-related information
We may also collect technical information such as IP address, browser type, device information, cookies and website activity.
2. How We Use Your Information
Customer information may be used for:
- Creating and maintaining your ChipTrades account
- Saving details for convenient future orders
- Processing and fulfilling orders
- Shipping and delivery
- Customer support
- Replacement or exchange requests
- Customer relationship management
- Business administration and record keeping
- Fraud prevention and security
- Website and service improvement
- Analytics and business reporting
- Relevant business communications
3. Customer Consent
By voluntarily providing your information while creating an account, placing an order or using our services, you acknowledge that ChipTrades may collect and process your information for the purposes described in this Privacy Policy.
Where separate consent is required for any additional activity, ChipTrades may obtain it through a checkbox, online form, electronic communication or another appropriate consent method.
4. Sharing of Customer Information
Where reasonably required for providing services or operating our business, ChipTrades may share relevant customer information with authorised service providers, business partners and relevant organisations.
These may include:
- Courier and logistics partners
- Payment gateways and banking partners
- Technology and hosting providers
- CRM and communication service providers
- Customer-support providers
- Analytics and advertising providers
- Marketing service providers
- Professional advisors
- Business associates and service partners
- Organisations supporting ChipTrades’ business operations
Depending on the purpose, information shared may include your name, company name, address, email, contact number, alternate number, order information and relevant business details.
Only information reasonably required for the applicable purpose will be shared.
5. Business and Marketing Communications
Subject to applicable law and customer preferences, ChipTrades may use customer information for:
- Product information
- New launches
- B2B offers
- Promotions and discounts
- Relevant business opportunities
- Product recommendations
- Marketing campaigns
- Customer relationship activities
Communication may be made through phone, SMS, WhatsApp, email or other digital channels.
Where required, separate consent may be obtained for optional promotional or business-partner activities.
6. Delivery and Payment Services
For processing and delivering orders, relevant information may be provided to authorised courier, logistics and payment service providers.
This may include:
- Name
- Company name
- Delivery address
- Contact number
- Alternate number
- Order or shipment information
Online payments may be processed through authorised payment gateways or banking partners.
7. Cookies and Analytics
ChipTrades.in may use cookies, analytics and advertising technologies to:
- Operate the website
- Remember customer preferences
- Understand website traffic
- Improve services
- Analyse customer interactions
- Measure advertising performance
- Display relevant advertising
8. Data Retention
ChipTrades may retain customer information for as long as reasonably necessary for:
- Maintaining customer accounts
- Future orders
- Order history
- Customer support
- Business records
- Security and fraud prevention
- Legal or regulatory requirements
Information that is no longer reasonably required may be deleted, anonymised or securely disposed of, subject to applicable requirements.
9. Data Security
ChipTrades takes reasonable administrative and technical measures to protect customer information against unauthorised access, misuse, loss, alteration or disclosure.
Customers are responsible for keeping their account login credentials, passwords and OTPs confidential.
10. Customer Rights and Preferences
Subject to applicable law, customers may contact ChipTrades to:
- Correct or update their information
- Update account or contact details
- Request applicable information regarding their personal data
- Withdraw optional consent
- Request deletion or erasure where applicable
- Raise a privacy-related concern or grievance
Withdrawal of optional marketing consent will not normally affect your ChipTrades account or ability to place orders.
11. Legal Disclosure and Business Changes
ChipTrades may disclose information where required by applicable law, government authorities, regulatory authorities or court orders.
If ChipTrades undergoes a merger, restructuring, acquisition, sale or transfer of business, relevant customer information may be transferred to the applicable successor or associated organisation, subject to applicable law.
12. External Websites
ChipTrades.in may contain links to independently operated websites or services.
ChipTrades is not responsible for the privacy practices or content of such external services.
13. Policy Updates
ChipTrades may update this Privacy Policy from time to time based on changes in its services, business operations, technology or applicable legal requirements.
The updated policy will be published on ChipTrades.in with a revised “Last Updated” date.
14. Contact Us
For questions, requests or concerns regarding this Privacy Policy, please contact:
ChipTrades
Website: www.chiptrades.in
Email: support.chiptrades@gmail.com
Phone / WhatsApp: 9326581759
Address: Shop 12, Fort Bazaar, Primary Dispatch Hub, Mumbai, Maharashtra – 400001.
15. Consent and Acceptance
By creating an account, submitting your information, placing an order or using ChipTrades services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used and processed.
Where required for providing services or carrying out legitimate business activities, relevant information may be made available to authorised service providers, business partners and relevant organisations in accordance with this Privacy Policy and applicable law.
Where separate consent is required for optional marketing or business-related activities, ChipTrades may obtain such consent separately.